To better help you and your swimmer we have compiled a list of our most frequently asked questions. If you have a question we may have missed, please email us at lessons@southlakeaquatics.com.
Questions about location:
Where are THE BUFFALO STAMPEDERS lessons held?
All our programs take place at the We are located at 2210 Dr. Randy Middleton Way Middleton, FL 34762 https://athletics.tvcs.org/facilities/vhs-aquatics-center/6. This facility features are the following:
2020 USA Olympic Trials Pool
50 Meter X 25 Yards
Twenty-Seven, 25-Yard Lanes
Moveable Bulkhead
Sixteen Myrtha Blocks
12.5 Depth at Diving End, 6-10 Feet at opposite end (50m/25y)
Over one million gallons of water maintained at 78 – 82 degrees
Pool entry is via Southeast Pool Gate. If the gate is not open please wait for BUFFS swim coach to let you in.
Questions about weather:
What happens in bad weaTHER?
Lessons are on as scheduled unless you receive a cancellation notice via email. We swim in rain showers and cool weather, but thunderstorms or severe weather may cause cancellations, decided on a class-by-class basis.
What if The gate is locked?
Lessons are always on as scheduled unless you receive notice of cancellation through email. Please check your emails if they gate if locked. If the gate is locked and the pool deck is clear, lifeguards may have temporarily closed the pool for safety during a thunderstorm. Instructors will return when lifeguards give the all-clear.
What if stormy weather disrupts my swimmer’s class?
Classes that run 20 minutes or more are considered complete. If a lesson is cut short, it will be available for a make-up session in the parent portal, expiring 30 days after the original class date.
General questions about lessons:
What does my swimmer need to bring for their lessons?
Swimmers need a comfortable swimsuit, goggles (not covering the nose), and a swim cap if their hair gets in their face. If you’re in need of equipment, please talk to one of the BUFFS swim coaches.
What if my swimmer won’t be able to make one of our scheduled lessons?
In group lessons, absences require at least 48 hours’ notice. Requests can be made through the Parent Portal and take up to one business day for staff approval. Once approved, you can schedule a make-up class, which expires 30 days after the original class date.
For private lessons, cancellations require 48 hours’ written notice via email at privatelessons@southlakeaquatics.com or by texting your instructor.
What if my swimmer is ill or we have a family emergency?
If your swimmer is ill or there’s a family emergency, please provide notice within 24 hours of the lesson time. We will do our best to accommodate same-day notice. Email us at lessons@southlakeaquatics.com.
What if we wish to cancel our lessons?
Group lesson cancellations require written notice to lessons@southlakeaquatics.com by the 25th of the month to do so for the following month.
For Private Lessons, 48 hours written notice is required for a cancellation or schedule change to privatelessons@southlakeaquatics.com. Cancellation of private lessons with less than 48 hours notice will be subject to a $25 cancellation fee.
How can we permanently change our class day or time?
Permanent class transfers must be done manually by our staff. Please email us at lessons@southlakeaquatics.com with your swimmer’s name(s) and the class time(s) you would like to transfer to, and we’ll be happy to help, provided space is available.